FAQ
If you have an emergency request that requires immediate attention, please call x2211 first, then fill out a Work Request.
All requests, even those for general maintenance, need to be reported on a Work Request.
All requests, even those for general maintenance, need to be reported on a Work Request.
Navigate to our Work Request link (it looks like tools and it's found all over this
website) and you'll be directed to our ServiceNow work order website.
Choose: Facilities Service Catalog 鈥� then select the box that matches your request/need.
Fill out the request form as follows:
Here is a list of the ServiceNow request categories:
Choose: Facilities Service Catalog 鈥� then select the box that matches your request/need.
Fill out the request form as follows:
- 鈥淩eported by鈥� 鈥� Your name will be auto filled in the form
- 鈥淪ite鈥� 鈥� Select your site from the drop down menu
- 鈥淥rder Summary鈥� 鈥� this box will auto fill (no entry needed)
- 鈥淒escription鈥� 鈥� Describe the request in as much detail as possible
- 鈥淐hargeback Information鈥� 鈥� Will this be a chargeback? If yes, check the box and enter the chartfield information.
Here is a list of the ServiceNow request categories:
- Asset Management 鈥� disposal of state-tagged equipment
- Broken Sprinklers / Roads & Grounds 鈥� irrigation/sprinkler issues, tree issues, etc.
- Custodial Request 鈥� clean up spills, light tube replacement, extra cleaning
- Event Set Up and Rentals
- Installation
- Locks and Keys and Access Control
- Move People or Equipment
- Personal Protective Equipment (PPE) Request
- Pest Control
- Repairs 鈥� Trades work (ie: plumbing, locksmith, carpenter, painter, etc.)
- Report a Safety Issue 鈥� please call x2211 first, then fill out a Work Request
- Service Estimate/Project Estimate
- Roads & Grounds 鈥� tree issues, irrigation/sprinkler issues
- Vehicle Operations 鈥� car, truck, electric cart, trailer, etc.
- Climate Conditions 鈥� heating and A/C concerns
That鈥檚 the toughest question we get asked. The easy answer is as soon as we possibly
can get to you -- a week to ten days is usual for most common work requests. Of course,
we are a department operated by human beings and subject to reduced staffing levels
at this time, and we truly appreciate your patience.
You will not be charged for general maintenance of State owned buildings; i.e. light
bulb replacement, bathroom maintenance, repairs to doors, broken windows, and defective
electrical outlets.
Additional services such as office moves, installation of department-specific equipment, custodial services outside those routinely performed, and event preparation and tear down, will be charged to your department.
Additional services such as office moves, installation of department-specific equipment, custodial services outside those routinely performed, and event preparation and tear down, will be charged to your department.
Light tubes = Custodial Request
Pest control = Pest Control
Heating/cooling issues = Climate Conditions
Pest control = Pest Control
Heating/cooling issues = Climate Conditions
Please fill out a work request and choose "Climate Conditions" as your repair center.
Please be aware that in order to comply with Executive Order 987( http://www.calstate.edu/eo/EO-987.html), we will not allowed to heat your offices above 68 degrees, nor cool below 78 degrees.
Please be aware that in order to comply with Executive Order 987( http://www.calstate.edu/eo/EO-987.html), we will not allowed to heat your offices above 68 degrees, nor cool below 78 degrees.
First ... reserve your space in the 25Live system.
If you will be renting tables and chairs from the Facilities Management Department instead of from an outside vendor, you must submit a work request AT LEAST ONE WEEK IN ADVANCE of your event. When submitting your request, you will need to specify the date, time, location, and requested set-up. If you need to fax us a diagram, please include your work order or request number (found on the emailed confirmation) and fax to us at (661) 654-2290.
Fees for equipment rental will be charged in addition to any fees stated on your space reservation form. Your department is responsible for the request and the associated costs.
Our fee schedule lists rental charges for common equipment. Please note that media equipment such as microphones or projectors must be requested from Media Services at (661) 654-2391.
If you will be renting tables and chairs from the Facilities Management Department instead of from an outside vendor, you must submit a work request AT LEAST ONE WEEK IN ADVANCE of your event. When submitting your request, you will need to specify the date, time, location, and requested set-up. If you need to fax us a diagram, please include your work order or request number (found on the emailed confirmation) and fax to us at (661) 654-2290.
Fees for equipment rental will be charged in addition to any fees stated on your space reservation form. Your department is responsible for the request and the associated costs.
Our fee schedule lists rental charges for common equipment. Please note that media equipment such as microphones or projectors must be requested from Media Services at (661) 654-2391.