Digital ID Card

Your 'RunnerCard鈥ow available in Apple Wallet, Google Wallet, and Samsung Wallet!

The 'RunnerCard is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your 'RunnerPass. Your 'RunnerPass acts just like your physical card and now you can add it to your preferred digital wallet. 

Getting Started

Minimal set up is required to use your 'RunnerPass. Most users can begin using their 'RunnerPass on their phone in minutes. An approved photo is required and users must be an Active Student (Enrolled), Faculty, and Staff member to be eligible for `RunnerPass.

Photo Submission/Preparation

Once you have received your CSU Bakersfield NetID & Password, please submit your photo to be displayed on your 鈥楻unnerpass:

  1. Please review our photo requirements
  2. Upload a photo for your 'RunnerPass: will generally be approved within 7 business days.

If you haven鈥檛 done so already, set up your NetID and Password and multi-factor authentication login (DUO).

Setup & System Requirements

Using Your Mobile ID On and Around Campus

  • Door Access (Undergraduate student spaces)
  • Laundry
  • Libraries
  • Dining Hall
  • Bookstore
  • On-campus point of sale (鈥楻unner Caf茅, 鈥楻unner Express, Starbucks, Bento Sushi, Panda Express, Walters, and Food Trucks)

Name information on the 'RunnerPass comes to us from the university鈥檚 core business systems and needs to be updated there. Students should contact the Registrar鈥檚 Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the 'RunnerPass on your phone within 48 hours.

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices
  • If your account balances are $0, they will not display until funds are added. 
  • If you have available funds that are not displaying, please contact the 鈥楻unnerCard Office at 661-654-HELP or email servicecenter@csub.edu.
A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.  
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your 'RunnerCard.
As with your physical 鈥楻unnerCard, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at CSU Bakersfield, your credential will stay active and update accordingly.

Frequently Asked Questions

Contact the 鈥楻unnerCard Office at servicecenter@csub.edu
Instructions can be found at /myid/.
Instructions can be found at /2step/.
We recommend you retain your physical 'RunnerCard in a secure location as a back-up should you lose a device.

Yes, your physical 鈥楻unnerCard will continue to function after you have added your 'RunnerPass to your device. Remember, the Mobile ID is a privilege and benefit of being part of the CSU Bakersfield community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Even though physical Runner ID cards are no longer issued, you can still display and . To access it, open the Transact eAccounts app, tap on your profile name, and then select More Information. On the next screen, choose Show Barcode. A scannable barcode will appear, which can be used anywhere on campus that requires it.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.
On your device, visit the App Store or Google Play Store and search "Transact eAccounts". The store will prompt you to install any required updates.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Securing Your Account

  • During regular business hours, contact the Service Center at 661-654-HELP to notify us to deactivate the 'RunnerPass. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using Dining Dollars, 鈥楻unnerbucks , and Meal Plan, contact the Service Center (Email: servicecenter@csub.edu) and report the suspected fraud. If door access was involved, e-mail: servicecenter@csub.edu.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on "Deactivate Card"
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at

 

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.

Wallet Specific User Guides & FAQs